FAQs
FREQUENTLY ASKED QUESTIONS
Do I need a COVID-19 test to travel Internationally from the United States?
Visitors to the Turks and Caicos Islands are required to complete an on-line travel authorization form and receive approval for entry before boarding a flight to the destination. As of January 28, 2022 all visitors must provide proof of a negative COVID-19 PCR test or rapid Antigen test taken within 3 days of arrival, along with proof of emergency medical insurance and medical evacuation insurance (“medevac”) that would cover you in case of COVID-19 illness while staying in the Turks and Caicos Islands, are also required. Additionally, effective for arrivals starting September 21, 2021, all visitors must provide official proof of full vaccination for entry. For full information and the latest updates, please visit www.turksandcaicostourism.com
Do I need to get a COVID-19 test to return back to the United States?
The United States requires proof of a negative COVID-19 test for all air passengers arriving from a foreign country to the United States. Tests are available at all resorts and will be scheduled upon arrival.
As of December 6th, 2021 the US CDC is requiring a COVID-19 test to be taken no more than one day before travel by air to the United States. Please contact the front desk upon arrival to schedule an appointment for a rapid antigen test administered on-site at Blue Haven Resort, at Alexandra Resort, or at a local medical clinic. The CDC accepts a negative rapid test (also known as a lateral flow antigen test) or a negative molecular test (also known as an RT-PCR/NAAT or LAMP test) for entry into the US. Rapid antigen tests take about 15 minutes and cost about $60. Molecular tests cost $180-$200 with results in 48 hours. For full information on CDC requirements, and for exemptions for people who have recovered from COVID-19 in the past 3 months, please visit the CDC’s website: Requirement for Proof of Negative COVID-19 Test or Recovery from COVID-19 for All Air Passengers Arriving in the United States | CDC
What is included in the rate?
All Inclusive always includes the hotel room, food, alcoholic and non-alcoholic drinks, taxes and tips. Depending on the package that your group decided on you may have airfare and airport shuttles part of your package.
Do I have to use your travel coordinator?
Our travel coordinator requests the rooms to be together and other small perks to make your stay comfortable. When booking with us, you're dealing with an expert in the US, so there's no miscommunication. In many cases, the group leaders are arranging something during your stay, and the reservations all have to be booked at one place to be valid. In order to secure the group discount, you'll need to book through Destiney's Adventures LLC. If comparing rates, please make sure to add the round trip shuttles to and from the hotel (most sites do not include that in the rate).
Do you price match from travel websites?
Yes! You can be confident knowing that we have the lowest rates. However, if a US based online travel agency has a sale, we are happy to price match their rates for same day bookings.
How do I request a price match?
If you've found a package online at a lower price, contact your agent to request a price match. Bear in mind that all components must match exactly. We are able to price match the rates, but not the policies. Price matches must be requested at the initial time of booking.
Do I have to pay for the trip all at once?
No! One of the benefits of booking through Destify is that you can set up a payment plan. The earlier you book, the more flexibility you will have. Full payment will be due by 6/21/2022.
When do I have to make the final payment?
Final payments are due 45 days prior to travel, so try to make a few occasional payments prior to your final payment deadline to get most of it out of the way. Payment links are available through the booking site for your convenience.
If I book my reservation now, can I add someone later?
You can book your room today and add a person later in the future, but keep in mind the price may change in the future when you're adding someone to your room.
Do I need a passport?
Since this is an international trip, you do need a passport valid at least 6+ months past your travel dates. Passport cards are not valid for international air travel. If you have a passport, be sure to check the expiration date. If you don't already have a passport, it is a good idea to apply early to be sure you receive it in time for your trip. Passports normally take 4-6 weeks to process. We suggest applying a minimum of 3 months in advance as a precaution.
Where/when do I get my boarding pass?
Boarding passes are issued 24 hours prior to departure, and can be issued online directly through the airline's website or picked up at the airport during check in. If airfare is included in your package, please check your travel documents for the airline confirmation code to check in. You should also print your itinerary that will be emailed to you prior to your trip for verification at the airport.
How do I get to the resort and how do shuttles work?
If you're paying for airport shuttles, they will take you to and from your hotel. Upon arrival at your destination, your shuttle will pick you up at the airport and take you to the resort. Before your last day, you'll have to confirm your departure time with the shuttle company so they can retrieve you from the resort and take you to the airport for your flight. Our round trip airport shuttles do not pick up clients at their homes in the U.S. and take them to the home airport nor do they pick you up from the U.S airport and take you home. Shuttles are only available at our destinations to and from your chosen resort.
Can I use American Dollars?
Yes, but many resorts and stores won't take USD, so be sure to prepare your credit and debit cards. Call your bank and let them know the dates you will be gone. Charges made at the resort or elsewhere on your trip may be subject to a foreign transaction fee by your bank (normally 1-3%).